Privacy Policy

1. Introduction

This Privacy Policy applies to all users of the batik9 platform, accessible at batik9.cam. It covers all personal data we collect through your registration, account usage, transactions, and interactions with our customer support team. We are dedicated to maintaining the highest standards of data protection and compliance with applicable Indonesian privacy laws and international best practices.

batik9 recognizes that your personal information is valuable and sensitive. We implement robust technical, administrative, and organizational measures to ensure that your data is processed lawfully, fairly, and transparently, and that it remains secure throughout its lifecycle on our platform.

2. Information We Collect

2.1 Personal Information You Provide

When you register for a batik9 account or use our services, we collect the following categories of personal information directly from you:

• Identity Information: Full legal name, date of birth, gender, and nationality as shown on your government-issued identification document (Indonesian KTP or passport).
• Contact Information: Email address, phone number (Indonesian mobile number), residential address including city, postal code, and province.
• Account Credentials: Username, password (stored in encrypted form), and security questions/answers for account recovery.
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet information (OVO, DANA, GoPay, ShopeePay, LinkAja account identifiers), transaction history, deposit and withdrawal records, and balance information.
• Verification Documents: Copies of your KTP (Kartu Tanda Penduduk) or passport, proof of address documents (utility bills, bank statements), selfie photographs holding identification, and proof of payment method ownership, collected as part of our mandatory Know Your Customer (KYC) verification process.
• Communication Records: Correspondence with our customer support team via live chat, email, WhatsApp, including the content of your messages, support tickets, complaints, and feedback.

2.2 Information Collected Automatically

When you access and use the batik9 platform, we automatically collect certain technical and usage information:

• Device Information: Device type (mobile, tablet, desktop), operating system (Android, iOS, Windows, macOS), browser type and version, screen resolution, and device identifiers.
• Connection Information: IP address, internet service provider, approximate geographic location (country, city), and timezone (typically Western Indonesia Time / WIB for Indonesian users).
• Usage Data: Pages viewed, features accessed, games played, bet history (sport/event, stake amount, odds, outcome), session duration, time stamps of activities, clickstream data, and navigation patterns.
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to remember your preferences, analyze site traffic, and improve user experience. See Section 8 for detailed cookie information.

2.3 Information from Third Parties

In certain circumstances, we may receive information about you from third-party sources:

• Payment Providers: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata) and e-wallet services (OVO, DANA, GoPay, ShopeePay, LinkAja) provide transaction confirmations and may share limited account verification data.
• Identity Verification Services: Third-party KYC and anti-fraud service providers assist us in verifying your identity and detecting fraudulent activities.
• Gaming Providers: Game studios and live casino providers may share gameplay data, such as game results and RTP (Return to Player) statistics, for operational and fairness verification purposes.

3. How We Use Your Information

batik9 processes your personal data for the following legitimate business purposes:

3.1 Account Management and Service Delivery

• Creating, maintaining, and managing your user account
• Processing your deposits and withdrawals in Indonesian Rupiah (IDR / Rp)
• Enabling you to place bets on sports events, play casino games, slots, and other gaming products
• Calculating and distributing winnings to your account
• Providing customer support and responding to your inquiries
• Sending transactional notifications (deposit confirmations, withdrawal approvals, account alerts)

3.2 Compliance and Security

• Verifying your identity and age (minimum 21 years) as required by our Terms & Conditions
• Preventing fraud, money laundering, and other illegal activities
• Complying with legal obligations under Indonesian law and international gaming regulations
• Detecting and preventing unauthorized account access, collusion, bonus abuse, and other prohibited activities
• Maintaining the integrity and fairness of our gaming platform
• Conducting internal audits and security assessments

3.3 Marketing and Communications (with your consent)

• Sending promotional offers, bonuses, and special deals tailored to Indonesian players
• Informing you about new games, features, and platform updates
• Delivering personalized content based on your gaming preferences and history
• Sending newsletters, tournament announcements, and seasonal promotions (e.g., Indonesian Independence Day bonuses, Idul Fitri specials)

Note: You may opt out of marketing communications at any time by adjusting your account preferences or contacting our support team. Opting out does not affect essential transactional communications.

3.4 Platform Improvement and Analytics

• Analyzing user behavior to understand how Indonesian players interact with our platform
• Improving website performance, navigation, and mobile optimization
• Developing new features and gaming products based on user preferences
• Conducting A/B testing to enhance user experience
• Generating anonymized and aggregated statistical reports (these reports do not identify individual users)

4. Data Sharing and Disclosure

batik9 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data in the following limited circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to assist us in delivering our services. These providers may have access to your personal information solely for the purpose of performing services on our behalf and are contractually obligated to maintain confidentiality and security. Categories of service providers include:

• Payment processors and banking partners (for deposit and withdrawal processing)
• Game studios and live casino providers (for delivering gaming content)
• Cloud hosting and data storage providers (for secure server infrastructure)
• Identity verification and KYC service providers
• Customer support software providers (for managing live chat and ticketing systems)
• Email delivery and SMS notification services
• Analytics and performance monitoring tools

4.2 Legal Obligations and Protection

We may disclose your information when required by law or when we believe in good faith that such disclosure is necessary to:

• Comply with legal processes, court orders, or government requests
• Enforce our Terms & Conditions and other agreements
• Protect the rights, property, and safety of batik9, our users, and the public
• Investigate and prevent fraud, security breaches, or illegal activities
• Respond to claims of violation of third-party rights

4.3 Business Transfers

In the event that batik9 undergoes a merger, acquisition, asset sale, or other corporate restructuring, your personal information may be transferred to the acquiring entity. We will notify you via email and prominent notice on our platform before your information is transferred and becomes subject to a different privacy policy.

5. Data Security

batik9 implements comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

5.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using industry-standard 256-bit SSL (Secure Socket Layer) encryption, the same technology used by banks and financial institutions.
• Secure Data Storage: Personal information and financial data are stored on secure servers in encrypted form with restricted access controls.
• Firewall Protection: Our infrastructure is protected by advanced firewall systems that prevent unauthorized network access.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing to identify and address potential risks.
• Intrusion Detection Systems: Real-time monitoring systems detect and respond to suspicious activities and potential security threats.

5.2 Organizational Safeguards

• Access to personal data is restricted to authorized personnel who require it to perform their job functions
• All employees and contractors sign confidentiality agreements and undergo security training
• We maintain strict password policies and enforce two-factor authentication for administrative access
• Data handling procedures are documented and regularly reviewed for compliance

5.3 Your Responsibility

While we implement robust security measures, you also play a crucial role in protecting your account:

• Choose a strong, unique password and do not share it with anyone
• Log out of your account after each session, especially on shared devices
• Do not respond to phishing emails or messages requesting your account credentials
• Contact our support team immediately if you suspect unauthorized account access

6. Data Retention

batik9 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law or regulation. Specific retention periods include:

• Active Accounts: Personal data is retained for the duration of your active account relationship with batik9.
• Closed Accounts: After account closure, we retain certain information for up to 7 years to comply with legal obligations, resolve disputes, enforce agreements, and prevent fraud.
• Financial Records: Transaction records, deposit/withdrawal history, and bet records are retained for 7 years as required by financial regulations and anti-money laundering laws.
• Marketing Communications: If you opt out of marketing communications, your preferences are retained indefinitely to honor your request.
• Anonymized Data: We may retain anonymized and aggregated data indefinitely for analytical and statistical purposes, as this data cannot identify you personally.

7. Your Rights and Choices

As a batik9 user, you have the following rights regarding your personal information:

7.1 Access and Portability

You have the right to request a copy of the personal information we hold about you. You can access most of your information directly through your account dashboard. For additional information, contact our support team.

7.2 Correction and Update

You can update your personal information (email, phone number, address) at any time through your account settings. For changes to your name or date of birth, contact our support team with appropriate documentation.

7.3 Deletion

You may request deletion of your account and personal information by contacting our support team. Please note that we may be required to retain certain information for legal compliance, fraud prevention, or to resolve disputes even after account closure.

7.4 Marketing Opt-Out

You can opt out of promotional emails by clicking the "unsubscribe" link in any marketing email or by adjusting your communication preferences in your account settings.

7.5 Cookie Management

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the batik9 platform.

8. Cookies and Tracking Technologies

batik9 uses cookies and similar technologies to enhance your user experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use:

You can manage cookie preferences through your browser settings. Blocking essential cookies may prevent you from using certain features of batik9.

9. Third-Party Links

The batik9 platform may contain links to third-party websites or services (such as payment providers) that are not operated by us. This Privacy Policy applies only to batik9. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party services before providing them with your personal information.

10. Children's Privacy

batik9 services are strictly intended for adults aged 21 years and older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete that information and terminate the associated account. If you believe a minor has accessed batik9 services, please contact our support team immediately.

11. International Data Transfers

While batik9 primarily serves Indonesian players and stores data on servers located in secure facilities, some of our service providers may be located outside of Indonesia. When we transfer your personal information internationally, we ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws, including contractual data protection clauses and compliance with international data protection standards.

12. Changes to This Privacy Policy

batik9 reserves the right to update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or operational needs. We will notify you of significant changes through email, account notifications, or prominent notice on our platform. The "Last Updated" date at the top of this policy indicates when the most recent changes were made. Your continued use of batik9 services after such modifications constitutes your acceptance of the updated Privacy Policy. We recommend reviewing this policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how batik9 handles your personal information, please contact us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 on the batik9 platform
• WhatsApp Support: Contact details available in your account dashboard

Our customer support team operates around the clock in Western Indonesia Time (WIB) and is staffed by native Indonesian speakers who can assist you with privacy-related inquiries, data access requests, account updates, or any concerns about how your information is processed.